Sell Ghor BD

Return & Refund Policy

Return & Refund Policy

At Sall Ghor BD, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you may contact us according to the policy below.

1. Return Eligibility

Customers are requested to check the product in the presence of the delivery person upon delivery. Any visible damage, missing item, or incorrect product must be reported immediately before accepting the delivery.Contact Us:01518915143

To be eligible for a return, the product must be:

  • Unused and in its original condition.

  • Returned with the original box, accessories, manuals, warranty card, and other included items.

  • Free from physical damage caused by the customer.

For electronics and electrical appliances, customers should check the product immediately after delivery and report any issue as soon as possible.

2. Damaged or Defective Products

If a product is damaged during delivery, defective, or not functioning properly upon receipt, please contact us immediately.

We may request photos or videos of the product, packaging, and the issue to verify the claim.

After verification, we may offer a replacement, repair, or refund depending on the product and the situation.

4. Non-Returnable Conditions

A return may not be accepted if:

  • The product has been used, damaged, modified, or misused by the customer.

  • The original packaging or important accessories are missing.

  • The product has physical damage caused after delivery.

  • The return request is made after the applicable return period.

  • The issue is caused by improper installation, operation, or maintenance.

5. Refund Policy

Once we receive and inspect the returned product, we will inform you whether the refund has been approved.

If approved, the refund will be processed through the applicable payment method. The time required to receive the refund may vary depending on the payment provider or financial institution.

6. Exchange or Replacement

If a product is confirmed to be defective, damaged, or incorrect, we may provide a replacement subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund where applicable.

7. Delivery Charges

Return or delivery charges may vary depending on the reason for the return.

If the return is due to a wrong, damaged, or defective product confirmed by Sall Ghor BD, we will determine the appropriate delivery/return charge arrangement.

For returns caused by customer preference or reasons not covered by this policy, applicable delivery or return charges may be deducted or paid by the customer.

8. How to Request a Return

To start a return, please contact us with:

  • Your order number

  • Customer name and phone number

  • Product name

  • Reason for return

  • Photos or videos of the product, if necessary

Our support team will review your request and provide the next steps.

9. Contact Us

For Return, Replacement, or Refund assistance, please contact Sall Ghor BD.

Phone: 01518915143

We are committed to providing a fair and helpful solution to our customers.

Note: Return, replacement, warranty, and refund conditions may vary depending on the product and its manufacturer warranty.